You may not post any unlawful, threatening, defamatory, obscene or other material that would violate the law. In 2003, Chilton added a second location and has now grown to 11 locations across the greater bay area. She won my trust immediately with her diligence, honesty and on occasion taught me what I needed to know to understand what was happening. I felt like my car was taken as a hostage and it ends up staying at their shop for several days. I said yes — please try! Mike Chilton, co-founder of Chilton Auto Body, is a second-ge. Smooth and painless experience from start to end; excellent customer service that once again exceeded my expectations; daily updates on status, fast replies to emails and my car delivered vacuumed, washed and one day earlier than promised. I have a suggestion: once every 6 months, have a raffle to win a paint job or a repair.
They rescheduled the delivery of my car twice, claiming that the road test was being done after they asked us to come pick up the car. Not only is their turnaround time exceptionally fast, but their price point is fantastic — well below any price quotes I received from other shops in the area. I was in and back on the road in no time. I didnt think my ride would ever look the same after I was involved in a car accident but these guys made it look easy and it was better off then before the wreck! Companies that don't give a crap about their customers ultimately don't survive in the long run. In summary, this is probably, by far, the worst auto body shop I have ever been in my entire life. They thorougly explained the estimate, what needed to be done and saved where they could based on the damage. It was such an inconvenience, we almost spent 3 hours driving back and forth for nothing.
Stanley looked at it, said it was a simple 10 minute job, no charge. I hope at least that will go smoothly without any additional hustle. A San Francisco location was added in 2004 and the Burlingame location was opened in 2007. I went to the shop on Thursday, Sept. Treated superb and great customer service. Thanks to all at Chilton San Rafael. I scratched up the paint on the rear of my car and also had a scratch on the hood.
Thanks so much buddy and Chilton Auto Body — March 26, 2015. But the job was the most impressive part of all: my bumper and fender look like new, even though my car is 13 years old! We have had 2 repairs done at Chilton Auto Body. I will be coming to Chilton Autobody for all my future repairs and I recommend this shop. More important, we have made friends. Everyone is professional, patient, thorough and extremely competent. Given my experience with them, I asked the person to sign it for me.
Chilton provides that level of care and quality. Such amazing work and attention to detail and their speed and keeping the customer informed cannot be outdone anywhere. We understand that this can be a stressful and sometimes traumatic experience for our customers which is why we make sure to empathize with and serve the customer in the best way possible by going above and beyond to form the best outcome for the given circumstances. Their Preliminary Estimate sheet was clear and easy to understand and covered all aspects of the repairs. Within three hours, the issue had been fixed, he'd arranged for alternate transportation, and he communicated clearly throughout the process. I brought my 4Runner here after it was sideswiped to be repaired, and also asked them to fix the bumper a different auto body shopped could never seem to align correctly. You are responsible, and agree, to check for any changes on each occasion before using the Site or any Data.
I am never that comfortable with issues with my car and I truly felt you were so honest. Plus, he knew how to drive a stick shift. Meant to add that I was hesitant to go at first only because my car is a relatively new Audi Q series and I wanted dealer parts. Everyone is super friendly and professional. Shout out to Sandra also. Sounds ridiculous but I must admit that I was very impressed by how Mr.
I then got 3 calls to bring my car into the shop to get my estimate- which I already had but no one at Chilton could find. The manager, Maria, was not interested in hearing any of this feedback when she found out that I would not be waiting for 6 weeks for repair. This caused my car to hit a flat bed tow truck which was stopped in front of my vechicle. That's because their inventories normally stock spare parts from automakers and after-market manufacturers. He declined to salvage any amount of customer satisfaction, so I left that day after spending about an hour to commute and an hour there to have no forward progress. One of the calls I had with them they just hang up the phone in my face. After learning that I have to get my Tesla S car back before the holiday long weekend.
So for now, all is well and lessoned well learned. Qualified staff will dis-assemble, repair, paint and re-assemble your vehicle back to factory specifications. Then when I called I was told that I never needed to wait for an estimate. However, you are still responsible for the balance of payments for the remainder of the Term. I told them that I will be there to pay and towaway my car.
He took a quick look at my car and repaired the side trim that was peeling off and patched a small rusted dent all for no charge. Our staff will work closely with your insurance company for a seamless process. I made an appointment but they refused to look at my car damage if I'm not fixing car now. This car shop added so much unnecessary stress and indirectly forced me to take time off to deal with them. Yolanda was so nice and helpful and provided the best customer service I have ever gotten!! My car was badly damaged in an accident on the passenger side. We currently have over 170 staff and technicians that helped us repair over 12,000 vehicles in 2016 alone.